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Cellular FAQ

Phone Safety

Make driving safely your first priority.

In every situation, if you do not feel that a call can be placed, answered, or continued safely, then don't make it, don't answer it, or just hang up. We want to keep our customers and future customers healthy, and we want to ensure that responsible cell phone usage remains legal, safe, and convenient.

Dial sensibly and keep your eyes on the road: use speed dial and redial, place calls before pulling into traffic if possible.

If possible, place calls when you are not moving or before pulling into traffic, or consider waiting until your trip is completed to place calls.

Try to plan your calls before you begin your trip or attempt to coincide your calls with times you may be stopped at a stop sign, red light or otherwise stationary. But if you need to dial while driving, follow this simple tip--dial only a few numbers, check the road and your mirrors, then continue. Carefully read your instruction manual and learn to take advantage of valuable features most phones offer, including automatic redial one-touch dialing and memory. Also, work to memorize the phone keypad so you can use the speed dial function without taking your attention off the road.

Position your phone within easy reach and use a hands free device when available. Make sure you place your wireless phone within easy reach and where you can grab it without removing your eyes from the road. If you get an incoming call at an inconvenient time, if possible, let your voice mail answer it for you. A number of hands free wireless phone accessories are available today. Whether you choose an installed mounted device for your wireless phone or a speaker phone accessory, take advantage of these devices available to you. Driving with a friend? Let your passenger place and answer calls for you!

Don't take notes or look up phone numbers while driving. If you are reading an address book or business card, or writing a "to do" list while driving a car, you are not watching where you are going. It's common sense. Don't get caught in a dangerous situation because you are reading or writing and not paying attention to the road or nearby vehicles. Remember that driving can be dangerous if you aren't paying attention to the road.

Suspend conversations during hazardous driving situations. Let the person you are speaking with know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet, snow and ice can be hazardous, but so is heavy traffic. As a driver, your first responsibility is to pay attention to the road.

Don't engage in stressful or emotional conversations that may be distracting. Stressful or emotional conversations and driving do not mix--they are distracting and even dangerous when you are behind the wheel of a car. Make people you are talking with aware you are driving and if necessary, suspend conversations which have the potential to divert your attention from the road.

Avoid making unintentional 911 calls:

You must disable your phone’s emergency key feature. Please note having the "quick key" feature disabled or not programmed into your phone does not prevent you from reaching E911. You simply must press the digits 9-1-1.

9-1-1 Emergency Call Centers across the country have reported high levels of calls dialed accidentally by way of a shortcut 911 key. Some wireless phones are programmed to dial 9-1-1 by pressing a single shortcut key on the phone keypad. It is believed that many of these shortcut 9-1-1 calls are occurring accidentally from phones carried in pockets or purses. Legitimate 9-1-1 calls may be delayed while call centers attempt to determine the origin and/or legitimacy of these inadvertent calls.

If your phone has a 9-1-1 shortcut feature, please take steps to prevent accidental calling, such as disabling the feature. See your phone’s instructions..

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